Frequently Asked Questions

We currently serve vacation rental properties in Dripping Springs, Driftwood, and Wimberley. Our business is built on a local-first approach, which means we focus on a select group of communities to deliver hands-on support, quick response times, and exceptional customer service for both homeowners and guests.

By staying local, we’re able to truly know each market, maintain strong vendor relationships, and ensure your property gets the attention it deserves.

Our full-service management includes listing setup and optimization, dynamic pricing, guest communication, cleaning and maintenance coordination, calendar management, and reporting. We handle everything so you don’t have to.

We create professional listings and publish them on major platforms like Airbnb and Vrbo. We also use dynamic pricing tools and marketing strategies to maximize your occupancy and revenue.

We work with trusted local vendors for cleaning and maintenance, conduct regular inspections, and monitor guest activity. We treat your property like our own.

As a homeowner working with us, you can expect the following standard fees:

• Management Commission – A percentage of rental revenue for ongoing property management and guest services.
• Deep Cleaning Fee – A thorough deep clean is required every six months to maintain property standards and guest satisfaction.
• Preventative Maintenance Assessment – Conducted twice a year to identify and address issues before they become costly repairs.

Optional add-on services (fees vary depending on service level and frequency):

• Supply Restocking – We can handle the restocking of essential guest supplies such as toiletries, kitchen items, and consumables.
• Smart Lock Management – We offer installation support, ongoing maintenance, and guest access coordination for smart locks.
• Hotel Occupancy Tax Filing & Management – We’ll manage your city and state hotel occupancy tax filings to ensure compliance and timely payments.

We provide transparent pricing and will review all applicable fees with you before onboarding your property.

Yes, we can — and we make it easy. We offer turnkey vacation rental design and setup services through our partnership with a trusted local interior design firm. Whether you’re starting from scratch or upgrading an existing space, we handle every detail to make your property guest-ready and optimized for maximum revenue.

We can manage single-family homes, ranch-style properties, cabins, and vacation homes that are well-suited for short-term rental. We’re happy to evaluate your home to see if it’s a good fit.

Rental income is processed on the platform where the booking occurs. We collect payment and then disburse earnings to the homeowner once a month.

We provide a monthly statement that breaks down all income and expenses—including platform fees, our management fee, cleaning costs, and any other approved charges. You’ll always have a clear picture of how your property is performing and what you’ve earned.

Absolutely. You can block out dates for personal use anytime via your owner portal or by contacting our team directly.

Yes. Owners have access to a secure portal where you can view your bookings calendar, block off personal stays, track guest activity, and stay in the loop. In addition, you will receive a monthly statement that itemizes your properties performance and revenue.

We take a proactive approach to protecting your property. Here’s how we manage damages and emergencies:

• Regular Inspections & Preventative Maintenance – We routinely inspect your property and conduct maintenance assessments every six months to catch issues early.
• Minor Repairs – For repairs under $500, we’ll handle them automatically on your behalf to avoid delays.
• Major Repairs – For repairs over $500, we’ll contact you directly to discuss options and coordinate with trusted local vendors. You’ll be billed directly by the vendor.

Insurance Requirements:

Homeowners are required to maintain a Landlord’s Insurance policy (distinct from a standard homeowner’s policy) that specifically covers short-term vacation rentals. This ensures coverage for unintentional damage beyond normal wear and tear.

Guest Damage Protection:

We have you covered up to $5,000 in damage protection per booking. This includes coverage for the structure and contents of the home for accidental or intentional damage caused by guests.

From preventative care to emergency response and guest damage coverage, we’ve got you covered.

Yes! We offer a referral fee to licensed real estate agents who refer homeowners who sign a property management agreement with us..

Yes, we can work with investors and agents helping buyers evaluate STR income potential before purchase. We can help estimate ROI and provide guidance on what makes a property perform well.

Absolutely. We offer free, data-driven rental evaluations that include estimated revenue, occupancy projections, and comps.

Not at all. We’re here to support you and your clients—not compete with you. Our goal is to make you look great by providing expert advice and reliable service after the sale.

You can browse and book any of our properties directly through our direct booking website. Simply search by location, dates, and number of guests to find the perfect home for your stay.

Each Hearth & Haven home comes stocked with essentials like shampoo, conditioner, body wash, hand soap, toilet paper, paper towels, dish soap, sponges, trash bags, and laundry detergent for an initial load. You’ll also find starter supplies of coffee (including refillable K-Cups where applicable), creamer, and Sweet’N Low to help kick off your mornings.

No. All of our homes include fresh, hotel-quality linens and towels for your stay.

Yes, all Hearth & Haven rentals include Wi-Fi. The network name and password will be provided  in the home’s welcome book.

Our homes feature self-check-in with a unique code that you’ll receive prior to arrival. Check-in and check-out times will be included in your booking confirmation.

Check-in is typically after 4:00 PM, and check-out is by 11:00 AM. Early check-in or late check-out may be available upon request, depending on the home’s schedule.

Absolutely! Each home includes a welcome book with a QR code that links directly to our Area Guide, filled with recommendations for local restaurants, attractions, and activities. We’re also happy to provide personal suggestions to help make your trip even more memorable.

We’re here for you! If you need assistance, simply reach out through the app you used to book your stay, and our local team will respond directly from there.

Some of our homes are pet-friendly while others are not. Be sure to check the individual listing before booking.

Cancellation policies may vary by property. You’ll find the details clearly stated on each home’s booking page before confirming your reservation.

No. All of our homes are intended for quiet enjoyment and relaxation. Large parties or events are not permitted.

Our professional cleaning team ensures every home is thoroughly cleaned and prepared before your arrival, following strict hospitality standards.

We ask that you start the dishwasher if there are dirty dishes, take out the trash, and leave used towels in one pile. Full instructions will be provided in your welcome book.

We understand accidents happen. Please notify us right away so we can address it promptly and keep the home in great condition for future guests.